FAQs
GENERAL QUESTIONS
Q: When is the conference?
A: Sunday 24 - Thursday 28, November 2024
Q: How much does it cost to attend?
A: Check out the list of fees
Q: I have a special dietary request how do I let you know?
A: In the registration process we ask if you have any special requirements, please provide as much information as you can. Venues cater for medical conditions, allergies, and vegetarians/vegans without charging extra, however any special lifestyle preferences (keto, paleo) may incur additional charges.
Q: I require an attendance certificate
A: Please email us after the conference.
REGISTRATION QUESTIONS
Q: What's included in my registration?
A: Full registration includes: one ticket to the welcome reception, one ticket to the Tuesday poster session, one ticket to the conference dinner, access to all conference sessions, access to the industry exhibition including the catering breaks and an electronic handbook. Single day registrations includes access on the registered day to: conference sessions access to the industry exhibition including the catering breaks and an electronic handbook.
Q: What's the VIP code?
A: Unless you have been sent a code please ignore this box and DO NOT hit apply.
Q: Can we register as a group?
A: Sorry no, each delegate needs to be register separately, however we can generate one invoice for you, just let us know if this is needed. Contact us.
Q: Do I have to be a member to attend?
A: No, but it is less expensive if you are a member. Contact NZIC and you will receive all the additional benefits of being a member.
REGISTRATION ISSUES
Q: I've tried to login in but it won't let me.
A: You must register first before you can login in, this registration site is not connected to the Institute's website password.
Q: I'm trying to register but it keeps asking for my password.
A: If this happens it's usually because you have an error or missing data please re check all fields.
PAYMENT QUESTIONS
Q: How can I pay?
A: You can pay by credit card using PayPal or by online banking.
A credit card fee is charged to cover charges from credit card payment providers, you don't require a PayPal account,
Online banking once you select this method you will receive an email with an invoice link, download the invoice for your records. We reconcile payments on Mondays and Fridays and then email you a receipt.
Q: I've paid but my registration still says I owe money.
A: Direct banking is not automatic, it may take a day to clear then we need to reconcile your payment we try and reconcile payments twice a week Mondays and Fridays.
Q: I paid weeks ago, but it says I still owe money.
A: We may be unable to reconcile your payment due to lack of identifying information, please send the organisers a screen shot of your payment. Contact Us
Q: Can I have a receipt?
A: If you paid successfully by credit card you will be sent an automatic email with a link, please check your spam folder then log in and download your receipt. If paying by direct banking, once we reconcile your payment we will send and email with a link, please check you spam folder.
PRESENTATION QUESTIONS
Q: I'm presenting what do I do?
A: Read our presenter information (coming soon)
Oral presenters on arrival you will be introduced to the AV technician who will upload your PowerPoint ready for your presentation you will be given an opportunity to run through your slides.
Q: What type of equipment is available for presenting?
A: Full data show, including audio via, lectern, handheld or lapel microphone. You do not need to bring your laptop.